Only data which is accurate and current should be selected True
Official government websites are not usually useful False
Knowledge of search engines’ filtering techniques is essential True
Written procedures ensuring full compliance with contract requirements are part of Quality assurance
The student counsellor should know how to gather data and then collate and sort it into Useful information
The student counsellor could work with data, statistics and Information
Cultural differences rarely affect communication False
Questions can clarify course information, living arrangements, etc True
Communication depends on language proficiency True
The student counsellor should use the organisational systems True
Risk management means waiting for risks to go away themselves False
Good time management requires planning True
What qualification do Year Twelve students receive when they graduate from senior secondary school? Senior Secondary Certificate of Education
Australia’s Temporary Graduate visa allows international students to work and live in Australia for how long after graduation? 18 months to 4 years
In addition to tuition, what expenses do students need to consider when budgeting? Select all that apply. Accommodations, Food, Entertainment and recreation
Students can open an Australian bank account before they arrive in Australia. True
Match the course with the correct statement.
University degree courses often have higher tuition fees than VET courses. True
What are some common reasons why a student’s visa may be rejected? Select all that apply. Failure to meet the GTE requirement, Failure to provide proof of financial capacity
What is Overseas Student Health Cover (OSHC)? Health insurance that covers international students for basic health services in Australia
VET courses and university degree courses have the same admissions requirements. False
Australian tertiary education is divided into which two sectors? Select all that apply. Vocational Education Training (VET), Higher education (including universities)
International students need ATAR scores to be admitted to an Australian university. False
Australia’s cities are among the safest in the world. True
Australian tertiary education is highly regulated by the Australian government. True
When can students apply for their student visa? As soon as they have their CoE
Amir received a conditional offer from an Australian institution. What does this mean? Amir will be admitted as long as he fulfills the requirements in his offer letter
Scholarships are not available to international students. False
What are some of the documents students require for admittance to an undergraduate degree course at an Australian university? Select all that apply. An Australian Senior Secondary Certificate of Education, or their home country’s equivalent, Genuine Temporary Entrant (GTE) assessment, English language requirements
What’s the most common post-study visa option for students? Temporary Graduate visa (subclass 485)
Which level of government is responsible for overseeing public education in Australia? State and territory government
Students must ensure the course they’re interested in is registered on: CRICOS
Students can transfer credits from VET courses to a related bachelor’s degree course. True
True or False: Students need a Confirmation of Enrolment (CoE) letter before they can apply for their visa. True
Match the accommodation type with the correct description.
What is the Genuine Temporary Entrant (GTE) assessment? A questionnaire and interview where students demonstrate they intend to come to Australia for study purposes only
How many hours per week can undergraduate students work? 40 hours over 14 days or a 2-week period
Students’ visas are electronically linked to their passport. True
What Australian Government website can be used to manage student visa applications? ImmiAccount
Match the state or territory with the correct statement.
What is Vocational and Education Training (VET)?
Courses in a specialized discipline that teach students practical and technical skills
What must students do to remain in compliance with their visa? Select all that apply.
Maintain 80% attendance in their classes
Don't breach the working conditions of their visa
Follow all Australian laws while they are studying
Miscommunication can result from misunderstanding terminology.
True
Education institutions don’t care about unsuitable enrolments
True
False
Honesty and integrity are essential to a relationship with students
True
Standardised procedures can simplify carrying out
Routine tasks
Good service attracts future students through
Word of mouth
Good customer service contributes to closing
The sale
Emails should always be informal because it’s friendlier
True
False
Accurate data entry is essential when using electronic forms
True
Each country has its own codes, terms and acronyms
True
Proprietary software may have specific security measures
True
Different computer platforms may have compatibility issues
True
The student counsellor uses software only for communications
True
False
The student counsellor should manage student documents to ensure that student information is
Secure and confidential
Application forms should contain accurate information in the approved format in the right place on
The correct form
Documents supplied by students should be checked for relevance, accuracy and
Authenticity
Students should be told the details of the required documents and a time frame for
Collection of the documents
The student counsellor must give students accurate information about the types and formats of
Supporting documentation
Some countries have systems for centralised and online
Verification
Fraudulent documents can be recognised by inappropriate
Language
Counterfeit qualifications are a form of
Forgery
More than 15% of students’ supporting documents may be
Inauthentic
Certification must be relevant and valid
True
Credentials from web-based providers are always recognised
False
Students must provide authentic certification of qualifications
True
Forms may be web-based or paper-based
True
Students may have to supply sensitive financial information
True
Certified copies of students’ qualifications are unacceptable
False
Personal information includes health records
True
A language may have many regional
Dialects
Students should understand the basic features of local
Discourse
Cross-cultural communication requires suitable language
Usage
Students may need assistance with classroom discourse patterns
True
Students should be briefed about appropriate public behaviour
True
Differences in social structure do not affect international students
False
Misunderstandings can result from cultural preconceptions
True
Health and safety measures do not apply to international students
False
Students are often encouraged to participate in campus activities
True
Home stay usually includes two meals per day
True
Students cannot change accommodation after arrival
False
Some institutions have returning home programmes
True
Underage students must have a guardian
True
Counselling must be by external counsellors
False
Orientation is only given by universities
False
Students must receive clear information before departure
True
International students cannot join local social groups
False
Professional services may be expensive
True
International students can access local professional services
True
Accommodation officers help find suitable accommodation
True
Language and learning support is only for domestic students
False
Academic and personal counsellors perform the same function
False
International student advisers are the first point of contact
True
Most education institutions provide student support systems
True
Students’ study experience should be reviewed after completion
True
Former students may want to enrol for further study
True
The student counsellor always attends graduation ceremonies
False
If students transfer to a new institution, the student counsellor may need to adjust
Commissions
If they withdraw from their course, students may receive a
Refund
Non-emergency liaison between the education institution and the student counsellor might include
Progress reports to parents
In an emergency, the student counsellor may act as liaison between the education institution and
The student's family
Orientation should familiarise students with their courses, the institution and
The local area
Airport reception usually includes pickup and
Transfers
Reception and orientation services are usually available to
International students
Personal arrangements are the students’ responsibility.
True
Students need to arrange their travel prior to departure
True
Information and supporting documents gathered for the enrolment application are also used in the
Student visa application
After students meet the specified criteria of a conditional enrolment, they will be offered
Full enrolment
The student counsellor should assist students with enrolment application forms and any required
Supporting documents
Counselling should take into account students’ age, education and socio-economic profiles and
Purpose of study
“Walk-in” refers to students who contact the student counsellor
Directly
Students studying to enhance their careers tend to prefer
Professional qualifications
Students socio-economic background can influence
Course selection
High school matriculation qualifies a student to enter
University
Broad age categories are school age, young adult, and
Adult
The student counsellor’s ethics are important for building long-term relationships
True
Successful communication contributes to successful long-term relationships
True
When lodging applications, the student counsellor must know the processing
Sequence and time frame
For each education institution, the student counsellor should communicate with the correct
Domestic adviser
Contact officer
The student counsellor may deal regularly with immigration and qualifications authorities.
True
The student counsellor may participate in exhibitions with education industry associations.
True
Who would provide personal advice to students?
Student adviser
Who would organise home stay for a student?
Accommodation officer
Who would provide educational advice to students?
Academic adviser
Who would the student counsellor usually ask for more marketing material?
International marketing manager
Who is responsible for the institution’s overall marketing plan and its strategic management?
International marketing manager
The student counsellor often deals directly with academic staff.
True
False
Organisational charts show which people are involved in the roles and functions related to international education.
True
Recognised language tests provide language proficiency benchmarks
True
Course prerequisites for international students usually include academic qualifications and language proficiency
True
Different types of course and student visa have different application processing
Time frames
Students must allow enough time for enrolment and visa applications prior to the course
Start date
Supporting documents must be
Relevant
A student visa application must use the correct
Student visa
When their enrolment is accepted, students must prepare and lodge an application for a
Student visa
When an enrolment application is accepted by an education institution, it is usually provisional until
a student visa is issued
Once students have selected a course, they must prepare and lodge an application for
Enrolment
Student visas usually do not allow students to work
Part time
Full time
Most student visas specify that students must achieve satisfactory
Social interaction
Academic results
Most student visas specify a minimum course
Attendance rate
International students must comply with their specific visa’s
Conditions
Applicants for student visas must meet language, financial and health requirements
True
Applicants for student visas need proof of enrolment in an approved course
True
Student visa types differ in duration and conditions
True
Student visa types are often linked to the different sectors in the education system
True
Penalties are imposed for breaching visa conditions
True
Immigration authorities assess the risk of visitors breaching visa conditions
True
Visas are usually valid for an unlimited time period
True
False
Most countries require an entry visa for non-tourist travel
True
Migration regulations are usually the responsibility of the regional governments
True
False
Education institutions are accountable for the handling of student money, education delivery, and complaints
True
Consumer protection laws don’t apply to contracts and agreements with agents
True
False
Both consumer protection laws and registration conditions constrain education institutions’ advertising and promotion
True
The student counsellor must not advise or assist students to apply for student visas
True
False
Enrolment applications require correct document and money handling processes
True
In most cases the essential requirement is for accuracy and integrity of information supplied to prospective students
True
Agents cannot give marketing information and recruitment advice to prospective students
True
False
Other important laws may concern privacy, anti-discrimination and
Health and safety
Consumer protection laws function primarily to regulate
Commercial practices
Student visas are usually issued according to
Immigration laws
Education laws regulate the framework or system of
Immigration control
Qualifications
Education laws regulate the structure and aims of the
Education system
Quality Standards usually require education institutions to have documented policies and procedures
True
Education industry self-regulation usually relies on an industry code of practice and quality standards
True
Industry associations may function as advocate, mediator, or regulator in relation to governments
True
Industry associations promote consistent quality in their member institutions
True
Education institutions are held legally responsible for the actions of their
Agents
Regulations usually require education institutions to comply with a mandatory
Code of practice
The laws governing international education institutions usually specify
Registration conditions
Legislation specifically governing international education may be
Added to existing laws
Types of laws affecting international students include
Immigration laws
National, regional and local governments have
Different powers
In a learning pathway, exit outcomes of an earlier course should meet entry requirements of a later course
True
A learning pathway may be a structured set of courses
True
A realistic study plan includes enrolment and visa processing time, travel times and course duration
True
Study planning should take into account the logistics of travel, study and living arrangements
True
Study planning should take into account students’ reasons, and course entry requirements and exit outcomes
True
Equivalent qualifications may not be formally recognised
True
Equivalent qualifications have similar characteristics
True
Equivalent qualifications always have the same names
False
Post-graduate degrees may be by course work or research
True
A bachelor’s degree is a basic professional qualification
True
Vocational and technical education offers a range of certificates and diplomas
True
High school matriculation is the most direct route to entry to university
True
Support services include academic counselling
True
Student facilities include buildings, equipment and resources
True
Foundation programmes bring students up to requirements for entry into a post-secondary institution
True
Language schools offer general language proficiency courses
True
University faculties are based around teaching and research disciplines
True
Vocational and technical training includes programmes from basic job skills through to semi-professional certification
True
A system of elementary, middle and high schools is common
True
Language Schools specialise in teaching the national language of the
Destination country
Undergraduate and postgraduate degrees are offered by
After formal schooling
Vocational and technical training usually occurs
After formal schooling
The student counsellor should know the equivalence of
Qualifications
Primary and secondary education occurs in the
School sector
Knowledge of the education system is important when
Planning learning pathways
